Guarantee

When you purchase from Lowe Cost Home Improvements Ltd , we want to make sure you have complete peace of mind that you will receive the best level of service and care for your home so you can enjoy your products worry free.

Lowe Cost Home Imrovements Ltd operates alongside the manafactures guarantee to offer instulation protection which is covered by our membership of CERTASS. This provides our customers the reasurance that your windows, Doors & Conservatories are installed by a certified installer and that the work complies with building regulations.

Lowe Cost Home Improvements Ltd offer various length of Guarantee on the products we supply and buy in from third parties.

Manufacturer’s Product Guarantee

 Guarantee

From herein LOWE COST HOME IMPROVEMENTS LTD will be referred to as COMPANY

All UPVC products; including Windows and door frames are guaranteed against any failure in joints and distortion in accordance with system supplier’s recommendations for a period of no longer than 10 years from the above completion date.

Glass sealed units are guaranteed for a period of no longer than 5 years from the completion date for the failure of hermetical seals (non-wipe off condensation in between the panes of glass).

Locks, hinges, and all moving parts are guaranteed for 1 year subject to regular maintenance by Customer. Cosmetic deterioration to handles, letter plates and door handles etc. due to general wear and tear are not covered by this guarantee.

All rainwater goods are guaranteed for no longer than 2 years. (Gutters and downpipes)

No Guarantee is given as to the elimination of (wipe-off) condensation.

This guarantee does not cover for breakage of glass after the installation is complete.

Excludes consequential loss.

All guarantees are given in good faith. However, if it is deemed after a visit from a COMPANY representative that our product has been misused, tampered, or damaged in any way. We will render the guarantee null and void, leaving any remedial work to be carried out at a pre-arranged fee, which shall be payable before any work commences.

All goods remain the property of COMPANY until payment has been received in full and has cleared the banking process.

Any failure of materials due to faulty workmanship under the term of this guarantee will be repaired or replaced at COMPANY sole discretion.

The customer will have the benefit of the manufacturers guarantee in respect of any materials this should be obtained from COMPANY on completion of contract.

Cancellation (Cooling off period)

A. The customer may cancel the order without penalty during the cooling off period which shall run for 14 days from midnight on the day on which the order was signed by the customer (not including Sundays or Bank Holidays)

B. Any cancellations must be given by written notice by either party.

Suggested Maintenance

Occasional washing of the frames with a neutral detergent diluted in warm water and periodical lubrication of hardware is all that is necessary to maintain the quality of your products. Failure to comply will result in the guarantee becoming void.

If you would like advise on what specialist cleaning product you can use on your items please contact Bedford Trade Frames on 01234365304

Terms and conditions

The LCHI Guarantees above are offered as ‘product warranties’ which are created to ensure that a customer receives the quality of goods agreed at the point of purchase and that they are not let down by faulty materials or workmanship. They are not offered for protection against accidental use or a lack of care by the owner. All we ask is that a small amount of time is put into annual maintenance for the warranty to be valid – see suggested maintanace 

Workmanship

Workmanship Guarantee – 2 years: – Guaranteed against physical faults or errors in the installation which have been caused by defective workmanship.

Building Regulations – 6 years: – Where the works are registered with a Competent Person Scheme; this guarantee covers a breach of the Building Regulations in force at the time of the completion of the works.

Conditions

  1. Guarantee periods effective start date is shown on this guarantee as the commencement date.
  2. Written permission is not required to assign Building Regulation guarantee activities to a third party which is freely transferable. All other aspects of this guarantee are transferable to new owners of the goods for an admin cost of £50.00
  3. In the event of a dispute relating to the terms of this guarantee the Certass Certification nominated Alternate Dispute Resolution (ADR) provider shall be used to mediate any disputes.
  4. Any failure of materials due to faulty workmanship under the term of this guarantee will be repaired or replaced at the supplier/installation company’s sole discretion.

Exemptions

  1. No guarantee is given as to the elimination of condensation.
  2. Cosmetic deterioration to handles, letter plates and door handles etc. due to general wear and tear are not covered by this guarantee.
  3. All guarantees are given in good faith. However, if it is deemed after a visit from a company representative that our product has been misused, tampered or damaged in any way etc, we will render the guarantee null and void, leaving any remedial work to be carried out at a pre-arranged fee, which shall be payable before any work commences.